Coronavirus (COVID-19)

COVID-StayHome_A4 Poster

Tuesday 31 March 2020

Newport City Council is following and implementing best practice as advised by the government and Public Health Wales.

Anyone with concerns should read the available information on the following websites: advice about the Coronavirus (COVID-19) is being updated daily by government.

In general, critical council services will be prioritised and regular information on disruption to services will appear here.

The council's contact centre and Information Station are working on reduced hours of 9am-5pm.

Residents are asked to go online to report or request services online or to email where possible please.

Childcare for prioritised key workers 

Eligible parents of mainstream school children who are currently in Reception to Year 7 can apply for a place for childcare provision that will begin on Wednesday, 25 March 2020. Find out more.

Eligible parents of children aged between 2 and 4 years (children of school nursery age or below) can apply for a childcare place that will begin on Monday 30 March 2020, find out more

"Our priority, working with our partners, is to maintain critical services and support the wellbeing of our communities. However it is inevitable that some services will be affected." Cllr Jane Mudd, Leader of Newport City Council.

Vulnerable groups

We continue to monitor all advice from government including that relating to vulnerable groups - not only age, but also at risk groups with underlying conditions.

Planning continues as part of the council’s work to ensure essential services are provided as the situation develops and key decisions will be communicated as soon as appropriate.

Part of that relates to how we could allocate staff to priority areas, and how we can work with partners and third-sector organisations to support those in our communities during this challenging time.

Age Cymru is offering a free check-in-and-chat telephone service for anyone over 70 who lives alone, to provide reassurances, answer basic queries and link people to local services and support during the Coronavirus outbreak.

All you have to do call the Age Cymru Advice Number on 08000 223 444 or email  


We are working with partners to prepare for the impact of Coronavirus (COVID-19) on communities and residents in Newport and the role volunteers could play. Read more.

Waste and recycling

Waste and recycling collections are operating with reduced staffing. If a whole street has not been collected, collections will take place the following day.

Please do not call to report missed collections, you can report a missed collection online or through the My Newport app.

Residents will be notified for collections to take place together with their next scheduled collection.

Managing contaminated waste

  1. All contaminated items, including tissues, cleaning cloths, wipes and masks must be put into a plastic bag which must be tied to prevent material escaping
  2. Put the bag inside another bin liner and tie the top of the bag
  3. Keep the bagged waste for a period of 72 hours in a place that cannot be accessed by other people or pets
  4. Put the bag in your wheeled waste bin for safe collection by our crews. The bagged waste must be contained in your wheeled bin and the bin put out in your normal collection point
  5. If you have an assisted collection, bag the waste as above, and put it out in your wheeled bin as usual

Please ensure all recycling is sorted. With reduced staffing levels, this will help us to collect and empty your recycling more easily.

The Household Waste Recycling Centre (HWRC) is now closed until further notice, kerbside collections will continue as normal.

  • New bulky waste collections are suspended, collections already booked will be honoured.
  • The landfill site remains open to commercial business at present.
  • Trade waste collections continue, please notify us if you have closed your business and wish to suspend collections

Registrar service (births, marriage and deaths)

The Mansion House is now closed to the public.  All death and still-birth registration interviews will be conducted over the telephone. Please contact (01633) 235510 for help and advice.

Read more about birth registrations the issue of certificates and the temporary suspension of the Tell Us Once service.

Ceremonies cancelled: on government instructions, all ceremonies booked between 24 March and 13 April are cancelled, read more here

All re-registrations, corrections and updates to legal records are currently deferred. 

All legal notices of marriage and civil partnership are deferred until we are through the current pandemic period. 

Citizenship ceremony bookings have been extended. Find out more

Community Centres

All council managed Community Centres and the MUGA at Rivermead will be closed from 23 March until further notice.

Flying start provision will only be available at the following locations:

  • Malpas Court Primary School
  • Monnow Flying Start building
  • Ringland Hub
  • Carnegie building
  • Pill Capel Crescent
  • Seabreeze
  • Gaer Flying start
  • Milton Flying Start
  • Maesglas (West hub)

Parents with children attending an alternative facility will be advised of their nearest open facility.

Four area hubs will remain open between 9am and 4pm (Mon-Fri) for vulnerable people to access advice which cannot be provided via telephone. 

These are:

  • Ringland (east)
  • Maesglas (west)
  • Information Station (central)
  • Malpas Court Mansion House (north)


All Newport Libraries closed at 12pm, Saturday 21 March until further notice. Renewal dates have been extended and some digital services will still be available. Find out more here.

Newport Museum and Art Gallery in John Frost Square is also closed.

Adult Community Learning classes are cancelled until further notice.

Parks and play areas

All of Newport's gated parks and play areas are now closed to pedestrians and vehicles to help ensure social distancing guidelines are followed. 

Leisure services

Check the latest updates from Newport Live about leisure services in Newport –

Council Tax

We understand that some of our customers may be facing financial difficulties as a result of Coronavirus so please know that we are here to help. Apply for a council tax assistance.


Businesses are asked to complete this short Cardiff Capital Region survey which aims to assess existing and potential negative economic impacts from COVID-19 for Welsh businesses and their staff. 

Responses are confidential and will be used to effectively allocate additional support and resources to mitigate economic impacts of the outbreak - thank you. 

Welsh Government has announced a package of support for businesses, including business rate relief, to help during the coronavirus outbreak. Find out more.

Welsh Government is also making funds available for non-repayable grants for small businesses with a rateable value up to £51,000, Find out more and apply

For further information on funding and support as a result of COVID-19 visit the Business Wales website.

Food businesses: we are temporarily waiving our 'Paid for advice fees', find out how we can support you.  

Closure of businesses and premises: non-essential businesses and premises must shut from 23 March 2020. Please call us on (01633) 414970 if you believe businesses are open in contravention of the closure regulations and we will investigate. Opening in breach of the regulations is a criminal offence, view the list of businesses that must close.


Minister for Education, Kirsty Williams, announced that schools across Wales would close for statutory provision of education from 20 March 2020. Read more here.

A further statement from the Minister on the 2020 summer exams can be read here.

Electoral registration

You may still apply for Electoral Registration during the current crisis, apply online at

Telephone enquiries can be made by calling (01633) 210742 during office hours.

The election of a councillor to Victoria ward has been postponed - find out more

Planning services

The face-to-face planning advice service is suspended, people are still able to access planning advice by email:   

Suspension of public meetings

In line with public health measures to mitigate the spread of Coronavirus and to enable the council to focus on the delivery of critical services for the vulnerable, all public meetings are suspended.

This includes Council meetings, meetings of full Cabinet and all committee and sub-committee meetings, including Scrutiny, Planning and Licensing. All other non-essential meetings will also be cancelled.

This will not result in any delays to key decisions, particularly relating to the council’s response to the current situation. Urgent decisions will continue to be made in accordance with the officer and members schemes of delegation detailed in the council’s Constitution and urgent decision-making procedures.

The council is also anticipating emergency powers legislation from both Westminster and the Welsh Government, which will suspend certain statutory duties and timescales during this emergency period. This would remove the need for an Annual General Meeting in May and will permit the continuance of existing appointments.

Other information

Statement from Gwent Local Resilience Forum

Joint statement by Minister for Housing and Local Government, Julie James, and leader of the Welsh Local Government Association, Cllr Andrew Morgan (19/03/20)