The Food Hygiene Rating Scheme (FHRS) gives information about the hygiene standards at a food premises at the time they are inspected.
Scores awarded are published on the Food Standards Agency food ratings site.
How the rating is calculated
After inspection by a food safety officer, a rating is given to each business based on how well the business is meeting the requirements of food hygiene law at that time.
The assessment is based on a consideration of:
- how hygienically the food is handled - safe food preparation, cooking, re-heating, cooling and storage
- the condition of the structure of the premises - cleanliness, repair, layout, lighting, ventilation and other facilities
- how the business is managed to make sure food is safe so that the officer can be confident that standards will be maintained in the future
The rating is about the hygiene standards of the food business, not about the quality of the food or about the standards of service provided to customers.
Businesses are given a sticker showing their rating and have to display it in a prominent place such as the front door or window, at all customer entrances and tell people their rating if asked.
Appeals and right to reply
To ensure that the FHRS is fair to businesses, there is an appeal procedure, a right to reply and an opportunity to request a re-visit when improvements have been made.
Right to reply
A right to reply gives food business owners an opportunity to explain what measures they have taken to address any food safety issues found during an inspection.
Right of appeal
A business can appeal if it feels the food hygiene rating score is unjust or does not accurately reflect the conditions found at the time of the inspection.
Appeals must be made within 21 days of receiving the notification of the rating, including weekend and bank holidays.
Download an appeal form (Word)
Appeals will be considered by a food hygiene enforcement officer who has not been involved in the assessment of the rating that is being appealed.
Businesses will be notified of the result within 21 days of the appeal being received and then the rating will be published online and the food hygiene rating sticker issued will have to be displayed.
Request a new inspection
A business can apply to have their hygiene rating re-assessed at a cost of £180 which must be paid before the inspection is carried out.
When the application is received the council will issue an invoice and once payment has been received a re-rating inspection will take place within three months of the date of payment.
Email firstname.lastname@example.org or contact the environmental health food safety team at Newport City Council.