Coronavirus (COVID-19)

COVID-StayHome_A4 Poster

Newport City Council is following and implementing best practice as advised by the government and Public Health Wales.

Information is available on the following websites. Advice about the Coronavirus (COVID-19) is being updated daily by government.

In general, critical council services will be prioritised and regular information on disruption to services will appear here.

The council's contact centre is working reduced hours of 9am-5pm and the Information Station is closed until further notice.

Please use our online forms to report or request council services.

Make a general COVID-19 related enquiry online or email where possible, rather than telephone.

Visit Safe

Shops in Newport are now welcoming back customers as part of the Welsh Government's Covid-19 recovery plans. The tourism and hospitality sector in Wales is preparing to welcome vistors back with a phased reopening of cafes, pubs and restaurants from 13 July. Find out more

Childcare for key workers

Track and trace

As part of Welsh Government COVID-19 Test, Trace and Protect, the Gwent contact tracing team will be telephoning people who may have been in touch with someone who has tested positive for COVID-19.

Beware of fradulent calls: calls will display as coming from phone number 02921 961133 and may be received from the team on any day of the week between 8am and 8pm. We will not email or text. We will ask you to confirm your name, address and date of birth only, under no circumstances will we ask for any sort of payment.

If you call back the number you should hear the following message: You have called NHS Wales Test, Trace and Protect Service, thank you for keeping Wales safe.

If you have concerns please ask for the name of the caller, put the phone down and call back on 01633 656656 to verify the identity of the person who has called.

The contact tracing team cannot arrange testing, this can be done via the Welsh Government coronavirus test page

Read our full track and trace statement.

Strategic recovery aims

Building on the work delivered by the council and our partners during the Covid-19 crisis, Newport City Council's strategic recovery aims outline how we will continue to build a better Newport by protecting lives, supporting our communities and the vulnerable, reducing inequalities and rebuilding our economy.

School closures

3 June: The Education Minister announced that schools in Wales will reopen 29 June.  

Small groups of no more than a third of pupils at any one time across all year groups will attend. Read the Welsh Government return to school statement.

Download Return to School Guiding Principles (pdf)

Read the latest council statement. 

Previously the Education Minister announced that schools across Wales would close for statutory provision of education from 20 March 2020.

Read a further statement from the Minister on the 2020 summer exams.

Free school meals 

Council Tax support

Housing and homelessness

Social housing: the Welsh Government is acting to make sure help and support is available for social housing tenants. Download the Letter to all social housing tenants in Wales (pdf). 

Registrar service - births, marriage, deaths 

Parks, outdoor space and leisure


Waste and recycling services

Funeral arrangements and cemeteries

  • Update 29 June: pedestrian gates in council cemeteries will be open on weekdays between 6.30am and 4.45pm
  • Update 2 July: up to 20 mourners permitted at funerals taking place in cemeteries, up to 10 mourners at Gwent Crematorium

Support for business 

Visit our COVID-19 support for Newport businesses page for details of grants, loans, other financial support and help available to businesses at the difficult time. 

We have compiled a list of local businesses that are trading, you can also follow the Business Support Facebook page for updates.

If we have missed your business from the above list, or what you do has changed, please email  

Food businesses: we are temporarily waiving our 'Paid for advice fees', find out how we can support you.  

Council retail and industrial tenants: we appreciate that some of our commercial tenants may be facing difficulties in paying their rent now, or in the near future, because of the impact of coronavirus. Please contact to discuss how we might be able to assist you.

Closure of businesses and premises: non-essential businesses and premises had to shut from 23 March 2020.

Businesses allowed to remain open are required to observe social distancing where appropriate.

Please call Trading Standards on (01633) 414970 if you believe businesses are open in contravention of the closure regulations or are failing to observe appropriate social distancing and we will investigate.

Opening in breach of the regulations is a criminal offence. Guidance on businesses that may open with social distancing and those that are required to stay closed can be found on the Welsh Government website

Applications for all new taxi vehicle and driver applications are on hold until further notice, read more...

Appeal for PPE (personal protective equipment)

Community centres


Vulnerable groups

Around 4,000 Newport residents have been identified as being in the very high-risk category and need to take extra steps to avoid catching COVID-19.

Council staff are making direct calls to all recipients of a Welsh Government letter.

We continue to monitor all advice from government including that relating to vulnerable groups - not only age, but also at risk groups with underlying conditions.

If you are not in this group, but need support, please call us on (01633) 656656 and we can advise what local support available.

Planning continues as part of the council’s work to ensure essential services are provided as the situation develops and key decisions will be communicated as soon as appropriate.

Part of that relates to how we could allocate staff to priority areas, and how we can work with partners and third-sector organisations to support those in our communities during this challenging time.

Our area Hubs are open 9am to 4pm, Monday to Friday, for vulnerable people to access advice which cannot be provided via telephone. If at all possible please call the freephone number 08081 963482 or email: 

Age Cymru is offering a free check-in-and-chat telephone service for anyone over 70 who lives alone, to provide reassurances, answer basic queries and link people to local services and support during the Coronavirus outbreak.

All you have to do call the Age Cymru Advice Number on 08000 223 444 or email  

For further information on support available see Older People's Commissioner for Wales FAQs.

Contact Citizens Advice Bureau for support and advice on:

  • Benefits, employment, debt and family matters: 0300 3302 117
  • EU settlement enquiries: 0300 3309 059
  • Claiming Universal Credit:  08000 241 220

Suspension of public meetings

In line with public health measures to mitigate the spread of Coronavirus and to enable the council to focus on the delivery of critical services for the vulnerable, all public meetings are suspended.

This includes Council meetings, meetings of full Cabinet and all committee and sub-committee meetings, including Scrutiny, Planning and Licensing. All other non-essential meetings will also be cancelled.

This will not result in any delays to key decisions, particularly relating to the council’s response to the current situation. Urgent decisions will continue to be made in accordance with the officer and members schemes of delegation detailed in the council’s Constitution and urgent decision-making procedures.

Emergency powers legislation from both Westminster and the Welsh Government suspends certain statutory duties and timescales during this emergency period. This removes the need for an Annual General Meeting in May and will permit the continuance of existing appointments

Other information

Statement from Gwent Local Resilience Forum

Joint statement by Minister for Housing and Local Government, Julie James, and leader of the Welsh Local Government Association, Cllr Andrew Morgan (19/03/20)